Privacy Policy

Last Updated: June 14, 2026

JunkStarsHauling.com is owned and operated by Junk Stars Hauling & Junk Removal LLC. This Privacy Policy explains how we collect, use, protect, and handle personal information when you visit our website, submit a form, request a quote, schedule a service, call us, text us, email us, or otherwise interact with our business.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal information that customers voluntarily provide to us through website forms, phone calls, text messages, emails, online booking requests, quote requests, service inquiries, and other interactions with our business.

The information we may collect includes:

• First and last name

• Phone number

• Email address

• Service address or job location

• Photos or videos of items, junk, debris, cleanouts, or work areas

• Details about the requested service

• Preferred appointment dates and times

• Messages, notes, questions, and communication history

• Billing, invoice, and payment-related information

• Customer feedback, reviews, or follow-up responses

We may collect this information when you fill out a contact form, request an estimate, book a junk removal service, respond to a text message, call our business, send us photos for a quote, communicate with us through social media, or interact with our website.

We may also automatically collect limited website and device information when you visit JunkStarsHauling.com, including:

• IP address

• Browser type

• Device type

• Pages visited

• Time and date of visit

• Referring websites or search terms

• Cookies, pixels, and similar tracking technologies

• General website usage and interaction data

This information helps us understand how visitors use our website, improve our services, measure advertising performance, and protect our website from fraud, spam, or abuse.

How We Use Customer Information

We use the information we collect for normal business operations and customer communication purposes, including:

• Responding to customer inquiries

• Providing junk removal quotes and estimates

• Reviewing photos or service details to give accurate pricing

• Scheduling, confirming, and completing appointments

• Sending appointment reminders and service updates

• Following up on quote requests or unfinished conversations

• Communicating about job details, arrival times, pricing, invoices, or payment

• Processing payments and maintaining business records

• Sending customer support messages

• Requesting customer feedback or reviews after service

• Improving our website, advertising, customer service, and business operations

• Preventing fraud, spam, unauthorized activity, or misuse of our website

• Complying with legal, tax, insurance, accounting, and recordkeeping obligations

We only use customer information for legitimate business purposes related to operating Junk Stars Hauling & Junk Removal LLC, communicating with customers, providing services, improving our business, and meeting legal or operational requirements.

SMS/Text Messaging Opt-In

By providing your phone number and opting in through our website form, booking process, quote request, phone call, text message, or other communication method, you consent to receive SMS/text messages from Junk Stars Hauling & Junk Removal LLC.

SMS/text messages may include:

• Quote and estimate follow-ups

• Appointment confirmations

• Appointment reminders

• Scheduling updates

• Arrival updates

• Service-related questions

• Customer support messages

• Invoice or payment reminders

• Review requests

• Occasional promotional offers or special service reminders

Message frequency may vary depending on your interaction with our business. For example, you may receive multiple messages during the quote, scheduling, and service process, and occasional follow-up or promotional messages after service. Message frequency may range from a few messages per service request to occasional monthly messages.

Message and data rates may apply depending on your mobile carrier and phone plan.

You may opt out of SMS/text messages at any time by replying STOP to any message. After replying STOP, you may receive one final confirmation message confirming that you have been unsubscribed. You will no longer receive SMS messages from us unless you opt in again.

For help, reply HELP or contact us at junkstarshauling@gmail.com.

Consent to receive SMS/text messages is not a condition of purchasing any goods or services from Junk Stars Hauling & Junk Removal LLC.

No Sharing or Selling of SMS Consent Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, trade, or share customer phone numbers, SMS opt-in information, or SMS consent data with third parties for their own marketing or promotional use.

Information may be shared with service providers only when necessary to support our business operations, such as customer communication platforms, scheduling systems, CRM software, payment processors, or messaging service providers. These providers are only permitted to use the information as needed to help us provide our services.

All text messaging originator opt-in data and consent will not be shared with any third parties.

Cookies and Website Tracking

Our website may use cookies, pixels, analytics tools, and similar tracking technologies to improve website performance, understand visitor behavior, measure advertising results, and enhance the customer experience.

These tools may help us understand which pages visitors view, how they found our website, and how they interact with our content or forms. This information may be used to improve our website, advertising, and service offerings.

You may adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.

Data Security and Protection Measures

We take customer privacy and data security seriously. We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, disclosure, misuse, alteration, loss, or destruction.

Our data protection practices may include:

• Limiting access to customer information to authorized personnel and service providers

• Using secure business systems, CRM platforms, and communication tools

• Protecting accounts with passwords and access controls

• Using secure payment processing providers when handling payments

• Keeping customer records only as long as reasonably necessary

• Monitoring for unauthorized access, suspicious activity, spam, or abuse

• Using reputable third-party service providers that support secure business operations

• Reviewing and updating business processes to better protect customer information

While we take reasonable steps to protect personal information, no method of transmission over the internet, wireless network, SMS, email, or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, but we make reasonable efforts to protect the information we collect and use.

Data Retention

We retain customer information only as long as reasonably necessary for business, customer service, legal, tax, accounting, insurance, operational, and recordkeeping purposes.

This may include keeping records of estimates, invoices, service history, communications, payments, and customer interactions. When information is no longer needed, we may delete, archive, or securely store it according to our business needs and legal obligations.

Your Choices and Rights

You may choose not to provide personal information, but this may prevent us from responding to your inquiry, providing a quote, scheduling a service, or completing a transaction.

You may request to access, update, correct, or delete your personal information by contacting us at junkstarshauling@gmail.com. Certain information may need to be retained for legal, tax, accounting, insurance, or legitimate business purposes.

You may opt out of SMS/text messages at any time by replying STOP.

You may also contact us directly if you have questions about how your information is collected, used, or protected.

Links to Other Websites

Our website may contain links to third-party websites or platforms that are not owned or controlled by Junk Stars Hauling & Junk Removal LLC. We are not responsible for the privacy practices, policies, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Legal Disclosure

We may disclose information if required or permitted by law, subpoena, court order, legal process, government request, or when we believe in good faith that disclosure is necessary to protect our rights, property, customers, employees, business, or the safety of others.

Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, you may contact us at:

Junk Stars Hauling & Junk Removal LLC
Website: JunkStarsHauling.com
Email: junkstarshauling@gmail.com